Transitioning to EagleView®

Transitioning to an EagleView Account

Questions Regarding Account Balances, Payments, and Pricing:

How will my pricing change?
You can see full details for EagleView Contractor Pricing Options here.
What discounts and deposits are available to me?
You can see full details for EagleView Contractor Pricing Options here.
What will happen to my Pictometry Account Balance?
Your Pictometry account balance will be transferred over to your new EagleView account. A self-service transition function will be made available to customers starting February 11, 2013, which will allow you to transfer your own account information and balance. Any Pictometry customer accounts that have not been transitioned by February 22, 2013 will be handled as follows:

Accounts that have placed orders in the past 6 months will automatically be transitioned to EagleView on February 22, 2013 along with the associated account balance. Customers who have an existing EagleView account will have full access to EagleView products and pricing. Customers who do not have an existing EagleView account will initially be set-up to order products comparable to the Pictometry Complete Roof Measurement Report and Partial Roof Measurement Report through their new EagleView account. These customers can expand their access to EagleView products and pricing at any time.

Accounts that have not placed orders in over 6 months will have their accounts placed in an inactive status and any remaining balance will be refunded. To begin ordering EagleView Reports, please set up an account by clicking here or call customer service at 866.659.8439.

Can I get a refund of my outstanding balance rather than having it transferred over to EagleView?
Yes, any customer not wishing to transfer their balance can request a full refund.
Will I be able to have multiple users purchasing from one deposit when I transition to EagleView?
Yes, your account can be set up as a master account with sub-users. Please contact EagleView at 866-659-8439.
Do I have to go through a credit approval process if I have already set up terms with Pictometry?
Accounts with existing terms will be honored when transitioned, and then subsequently reviewed to determine status.

Questions Regarding Account Transition and New Account Creation:

Do I need to create an EagleView account in order to transition my service?
A:When you choose to transition your Pictometry account to EagleView, an EagleView account will automatically be created during the process. Any balance in your Pictometry account will be transferred to EagleView and made available immediately.
Can I transition my Pictometry account to EagleView now?
Yes, contact EagleView at 866-659-8439 to have your account transitioned. Note that your Pictometry account balance will not be immediately available inside of your EagleView account. You will have the ability to perform a self-service account balance transfer into your EagleView account after February 11, 2013. If you choose not to move your balance manually, it will be automatically transferred into your account on February 22, 2013.
Will my account get automatically transferred to EagleView?
Pictometry customer accounts that have not been transitioned by February 22, 2013 will be handled as follows:

Accounts that have placed orders in the past 6 months will automatically be transitioned to EagleView on February 22, 2013 along with the associated account balance. Customers who have an existing EagleView account will have full access to EagleView products and pricing. Customers who do not have an existing EagleView account will initially be set-up to order products comparable to the Pictometry Complete Roof Measurement Report and Partial Roof Measurement Report through their new EagleView account. These customers can expand their access to EagleView products and pricing at any time.

Accounts that have not placed orders in over 6 months will have their accounts placed in an inactive status and any remaining balance will be refunded. Customers will still be able to login, view order history and access historical report orders through the Pictometry Roof Measurement Reports website after February 21, 2013, and will have the ability to self-transition their account to EagleView if they choose to do so.

What if I already have an existing EagleView account in addition to my Pictometry account?
If you have an existing EagleView account, you can transition your Pictometry account information and any associated balance by logging in to your Pictometry account and completing the self-service transition function. Be sure to select the option for "I currently have an EagleView account". You will need your EagleView login email address and password to complete the transition.

Accounts that have not placed orders in over 6 months will have their accounts placed in an inactive status and any remaining balance will be refunded. To begin ordering EagleView Reports, please set up an account by clicking here or call customer service at 866.659.8439.

Can I get assistance in learning how to use EagleView?
Yes, EagleView offers video tutorials and user guides in the Support area of the EagleView website Click Here to Visit the Support Area. Additional support is available by calling 866-659-8439 or via the chat function on the support page.

Questions Regarding Report Ordering and Customer Service:

When is the last time that I can purchase a Pictometry Roof Measurement Report?
The Pictometry Roof Measurement Report system will stop accepting orders at 11:59pm EST on February 21, 2013.
Does this change affect orders I have already placed with Pictometry?
No. Orders already placed in the Pictometry Roof Measurement Report system will continue to be processed as usual.
How do I order an EagleView report?
To order an EagleView report, you must first create an account. Click Here to Learn More.
Will this affect the turnaround time of my orders?
Turnaround time for Pictometry Roof Measurement reports will be managed with no change in service through the February 21, 2013 transition date. After that time, reports will be delivered by EagleView and will follow EagleView's delivery policies.
Will I still be able to access my order history and reports I had purchased through Pictometry?
Yes, after February 21, 2013 you will be able to login, view order history and access historical report orders through the Pictometry Roof Measurement Reports site.
Who should I contact now if I have a question or issue?
Please contact Pictometry customer service at 888-644-2393 or email roofreports@pictometry.com regarding any questions or issues related to Pictometry Roof Measurement Reports.

Questions Regarding Products:

Will this affect the accuracy of the reports I order?
No
I use my Pictometry Roof Measurement Reports inside of Xactimate. Can I continue to do that with EagleView?
If you are currently using Pictometry Roof Measurement Reports inside of Xactimate, please contact EagleView customer service at 866-659-8439 to speak with a representative to discuss different opportunities for utilizing your EagleView reports with Xactimate going forward.
I order my Pictometry Roof Measurement Reports through AccuLynx. Can I continue to do that with EagleView?
Yes, EagleView reports are available directly within AccuLynx.
Will EagleView Reports have my company logo included?
Yes, EagleView allows you to customize your reports with your company's logo. When you transition your Pictometry account to EagleView, you will have the opportunity to add a company logo to your new account.
Where can I go to learn more about EagleView products?
Visit the EagleView website, www.eagleview.com, to learn about roof reports, wall reports and EagleView Estimatorâ„¢.

Questions Regarding Mobile Apps:

Will my Pictometry Roof Reports Mobile App continue to work?
The Pictometry Roof Measurement Reports App will be discontinued. You should download the free EagleView mobile app as a part of your account transition. You can find links to download the app here.